Claim Administration

Claims Procedure

 

Claims can only be authorized when:

 

  • All valid claims can only be approved through the official franchised dealer or Third partynominated workshops by the insurer.
  • A full technical report on the failed component is provided.
  • Correct itemized labor and parts lists from the repairing dealer is provided.
  • None of the exclusions in the Extended Warranty terms & conditions apply.

 

Claims Processing Standards

 

Claims can only be authorized when:

 

  • Claims requests processed within ONE working hour Guaranteed as documented in our SLA
  • No delays caused by claims assessor visits
  • Unique MPW approval code for agreed claim value provided to dealer within ONE hour during business hours
  • MPW online system retains all claims requests or additional data received on each policy, full forensic history available
  • Comprehensive reporting system provided on all claims received for processing by MPW on a monthly basis

 

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